You have 14 days to decide if you want to keep your product(s), starting from the moment you receive your package. Please be aware that all items sent back to us must be in original condition and include all labels and tags.
It's important that you register your return online under "My Pages" so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
Log in and register your return online at My Pages.
If you placed an order without logging in, you can register your return here.
- Return cost is 9.95 € per order.
You can schedule a pickup by contacting your local UPS Customer Service Center or you can drop off the parcel at a UPS Access Point. Find a location near you on the UPS website. Remember to save your proof of postage receipt.
We'll send you a return confirmation email as soon as your return is registered, and then proceed to process your refund.
NOTE: Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won't be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.