From the date you ship your return, it can take up to 14 days to receive your refund. You will receive a return confirmation via email as soon as we receive your return.
- Debit and Credit Cards: 1-5 working days (Mon-Fri). The refund will be transferred to the card used for payment.
- Gift Cards: 1-3 working days (Mon-Fri). The refund will be issued to the same gift card used at purchase. Don't have your code anymore? Contact our customer service and we'll help you.
- NLY Points: 1-3 working days (Mon-Fri). The refund will be issued to your user account.
Your return must be approved in order to process a refund. The product must be returned within 14 days of initial reception. The products must be sent back in original condition, undamaged, with all stickers and tags still attached.
Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your receipt until you receive the return confirmation email.
With returns of entire orders, additional fees (i.e. for the delivery or invoice) will be cancelled, but we do charge a return fee of 10 €. When items are kept, both fees apply and won’t be cancelled.
When you receive email return confirmation, the refund process will begin.