You have 14 days to decide if you want to keep your product(s), starting from the moment you receive your package. Please be aware that all items sent back to us must be in original condition and include all labels and tags.
- Return cost is 9,95 € per order.
How do I return an item?
- Sign in and register your return online at My Pages, or, if you do not have an account, via this link. It's important that you register your return online so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
- Create a label to ship the parcel on DHL's website. You only need to fill out the fields not marked with an asterisk (*), so only your name, email and home address.
- Print out and stick the label to the package. Then bring the package to a post office or a postal point. (Do not bring the package to DHL.). Make sure to get a proof of postage receipt, and to save that receipt until you receive the return confirmation email from us.
Done! We'll send you a return confirmation email as soon as your return is registered, and process your refund.
NOTE: Make sure the item(s) are in the same condition as you received them in, i.e. in the original packaging with all labels and tags left. If the item returned is not in a sellable condition, you won't be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.