From the date you ship your return, it can take up to 14 days to receive your refund. You will receive a return confirmation via email as soon as we receive your return.
- Debit and Credit Cards: 1-5 working days (Mon-Fri). The refund will be transferred to the card used for payment.
- Direct Payment: 1-5 working days (Mon-Fri). The refund will be transferred to the account used for payment.
- Gift Cards: 1-3 working days (Mon-Fri). The refund will be issued to the same gift card used at purchase. Don't have your code anymore? Contact our customer service and we'll help you.
- NLY Points: 1-3 working days (Mon-Fri). The refund will be issued to your user account.
Your return must be approved in order to process a refund. The product must be returned within 14 days of initial reception. The products must be sent back in original condition, undamaged, with all stickers and tags still attached.
My product is on backorder. How do I get the product?
If you were unlucky and your item is on backorder, you are obviously entitled to a refund. Your refund will start as soon the item is backordered, and you should have the money on your card/account within 1-5 business days.