You have 14 days to decide if you want to keep your product(s), starting from the moment you receive your package. Please be aware that all items sent back to us must be in original condition and include all labels and tags.
How do I return an item?
It's important that you register your return online under "My Pages" so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
In order for the return package to get through customs, you will need to provide UPS with a commercial invoice. Contact our awesome customer service after you registered your return online, and they will provide you with the three necessary copies. Do not include them in the package; hand them over to UPS when you leave the package at an Access Point.
- Return cost is £9.95 per order.
You can schedule a pickup by contacting your local UPS Customer Service Center or you can drop off the parcel at a UPS Access Point. Find a location near you on the UPS website. Remember to hand them the commercial invoice, and to save your proof of postage receipt.
We'll send you a return confirmation email as soon as your return is registered, and then proceed to process your refund.
NOTE: Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won't be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.