Delivery time is 3-7 working days (Mon-Fri) from the day you receive handler confirmation. If you have not received your order within this time, you will receive a notice regarding the delay. It may be that your item has to be back-ordered or that it is just slightly delayed due to the high load Nelly.com/Nlyman.com is currently experiencing. If you have not received your order within 8 working days (Mon-Fri) after receiving a delivery update from us, we ask you to contact our customer service team so we can check what has happened.