Here you can read all about how to make a return! You have 14 days, counted from the date you received your order, to decide whether or not you would like to keep the item(s). Please note that, in order for the full amount to be refunded, the items need to be returned in the original state, with - if feasibly possible - all tags attached.
Note: If you received a faulty or incorrect item, please contact us, and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.
How do I return an item?
- Return cost is € 9,95 per order
Sign in and register your return online at My Pages, or, if you do not have an account, via this link.
It's important that you register your return online so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
Bring the package to a DHL Parcel Shop. You can find the nearest location on DHL's website.You can find the return label inside your package. Make sure to cover the original shipping label completely, if you use the original packaging. Remember to save your proof of postage receipt until you receive confirmation from us that your return has been received and procesed.
If you received a faulty or incorrect item, please contact us, and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.