You sent me a defective item! Now what?
Did you receive a faulty, damaged or defective item? Our apologies! Here's how to make a warranty based return:
Sign in and register your return online at My Pages, or, if you do not have an account, via this link.
It's important that you register your return online so the return process and refund will be as quick and smooth as possible.
Bring the package to a DHL Parcel Shop. You can find the nearest location on DHL's website. You can find the return label inside your package. Make sure to cover the original shipping label completely, if you use the original packaging. Make sure to save your proof of postage receipt. Upon receiving the return at our warehouse, your claim will be checked. It may therefore take a little bit longer than usual before you receive the return confirmation email. After that, you will be refunded in the usual manner. If your claim is approved, then Nelly.com/NLYMAN.com will cover the return shipping costs.
Right of Reclamation
The legal warranty applies to all items that you purchase from us. A legal warranty means that a product is or must do what you as a consumer can reasonably expect from it. Some products also come with a manufacturer's warranty. This warranty does not affect the legal warranty.
The right of reclamation applies to products that are, according to the applicable consumer protection legislation, defective. If you wish to exercise your right of reclamation for a product that you have ordered from Nelly.com or Nlyman.com, you are to contact Nelly / NLY Man customer service without delay upon discovering the defect. Complaints sent in within two months of discovering the defect will always be considered timely.
Read our Terms and Conditions for the full information regarding claims.