As a Nelly.com/Nlyman.com customer, you have the right to return any item you order within 14 days of delivery. You will need to pay for return shipping yourself.
How do I return an item?
It's important that you register your return online under "My Pages" so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
In order for the return package to get through customs, you will need to provide the carrier with a commercial invoice. Contact our awesome customer service after you registered your return online, and they will provide you with one. Do not include this in the package; hand it over to the carrier when you send the return package.
Make sure to send the return package to this address:
Bergkantsgatan 6, gate 2-6
506 49 Borås
You can send the package through a postal service of your choosing. As the customer, you are responsible for the return costs. Remember to ask for proof of postage and, if possible, a tracking number. It’s also a good idea to mark your parcel as "Returned Goods", and don't forget to hand over the commercial invoice. Once we have received and registered your return item(s), we will send you a confirmation email and process your refund.
NOTE: Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won't be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.