We will send you a dispatch confirmation email as soon as the package leaves our warehouse. This email will contain a tracking number with which you can track the shipment. Note that it may be a day or so before the shipment becomes traceable.If you have not received your order within 3-6 working days (Mon-Fri), you will receive a notice regarding the delay. It may be that one item had to be back-ordered or that we are experiencing slight delays due to a high workload at Nelly.com/Nlyman.com. If you have not yet received your order within 8 working days (Mon-Fri) after receiving a delivery update from us, kindly contact our customer service team.

Was the product different than you expected or do you need to change the size or color?Here you'll find information on how to proceed when you returned your order or wish to make an exchange. Keep in mind you have 14 days to decide if you want to return your product(s), beginning from the time you receive your package.

Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your postage receipt. It can sometimes take up to 14 days for a return to reach us and be processed at our warehouse.